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Frequently Asked Questions

Can I share my account with my friend?
No. Your purchase is limited to single user access. For security reasons, your exam purchase may include a question limit to protect us from password sharing. If you reach this limit, additional questions will be added providing your account does not show an abusive pattern.

After I purchase, do you send me a CD?
No, all of our content and exam taking process is online. Once you purchase your program online, you can take your courses  from any computer that has internet access.

My training will not start or open or I hear clicking but then nothing happens.

Your pop up blocker may be on. Simply hold the shift key while clicking your mouse and this should allow the training windows to open. If this does not help email

Does your site keep track of my  score and timing?
Yes. Our site keeps track of your courses and every exam you take, the answers that you select, and the scores for each exam. It also gives you performance benchmarks and lets you know how you are doing in all areas.

How often can I review my course?
As often as you like from any computer with internet access. Please keep in mind your program may have an expiration date. If you need an extension email your request to

Can I pause my exam, and come back to it later?
No. An exam cannot be paused at any time for later use. Please take the exam when you will be free from interuptions.

How do I get help?
You can obtain help by using the support link on the menu, and sending a support request to us.

What happens if I forget my username or password?
If you cannot remember your login information, click HERE and we will send that information to you to the email address you signed up with.